Free printable
The 25 tour questions that surface what ratings can't
Every facility looks fine on the tour. That's what tours are for. These questions (and the things they tell you to watch for) get past the paint. Print one per facility and compare honestly.
- Staffing: the ratio right now, turnover, overnights, consistency (the strongest quality signal)
- Safety & care: falls protocol, medication handling, discharge criteria, inspection reports
- Dignity & daily life: real schedules, real activities, how "no" is handled
- Food: including the instruction to eat the lunch yourself
- Contracts & costs: fee schedules, rate-increase triggers, refunds, Medicaid policy
Get the checklist
Free, direct, no email needed: download the PDF or open the printable version. Print one copy per facility.
Not sure a facility is even the right call yet? Start with the free care assessment. It tells you what level of care actually fits.